Privacy Policy

Last Updated: March 11, 2025

1. Introduction

1.1 Purpose of This Policy

This Privacy Policy explains how Reliable Digital Limited, doing business as PAYPERFEX ("PAYPERFEX," "we," "us," or "our") collects, uses, stores, and protects personal data when you use our services. It also outlines your privacy rights and how you can exercise them.

1.2 Scope of This Policy

This Privacy Policy applies to:

Users who interact with our website, services, and customer support.
Merchants and businesses that use PAYPERFEX for payment processing.
Any person whose data is collected in connection with PAYPERFEX transactions.

By using our services, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should discontinue the use of PAYPERFEX services.

2. Definitions

The following definitions apply throughout this Privacy Policy:

2.1 PAYPERFEX

Refers to PAYPERFEX Sp. Z.o.o, doing business as PAYPERFEX, including its subsidiaries, affiliates, and authorized service providers.

2.2 Personal Data

Information that can be used to identify an individual, either alone or in combination with other data. This may include, but is not limited to:

Full name
Postal address (billing and shipping)
Email address and phone number
Government-issued identification (e.g., passport, driver’s license)
Financial information (e.g., bank account details, payment card numbers)
Transaction history related to PAYPERFEX services

2.3 Processing

Any operation performed on Personal Data, whether automated or manual. This includes collection, storage, modification, sharing, analysis, and deletion.

2.4 Device Information

Data automatically collected from the device used to access PAYPERFEX services, which may include:

Device type and model
IP address
Operating system and browser type
Network connection details

2.5 Geolocation Information

Location data collected through GPS, Wi-Fi signals, or cellular network triangulation. Some services may require location access for regulatory and fraud prevention purposes.

2.6 Technical Usage Data

Information collected about how users interact with PAYPERFEX services, including:

Page visit timestamps and browsing behavior
Clickstream data and session duration
Error reports and diagnostic logs

2.7 Services

Any products, payment processing, remittance solutions, features, or technologies provided by PAYPERFEX via websites, applications, or other platforms.

2.8 User

Any individual, business, or entity using PAYPERFEX services, including merchants, customers, and website visitors.

3. What Personal Data Do We Collect?

PAYPERFEX collects personal data necessary to provide secure and compliant payment services. The types of data we collect depend on how you interact with our services.

3.1 Registration and Account Information

When you create an account or sign up for our services, we may collect:

Full name
Business or company name (if applicable)
Postal address (billing and shipping)
Email address and phone number
Government-issued identification (e.g., passport, driver’s license)
Date of birth
Source of funds and nature of transactions

3.2 Transaction and Experience Information

When you use our services to send, receive, or process payments, we collect:

Transaction details (amount, date, currency, merchant, recipient)
Bank account details and payment method information
Cryptocurrency wallet addresses (if applicable)
Details about refunds, disputes, or chargebacks
Records of customer support interactions

3.3 Associated Users

In cases where transactions involve third parties (e.g., payment recipients, business partners), we may collect information about those individuals, such as:

Full name and contact details
Bank or payment account details
Transaction-related communication records

3.4 Information from Third-Party Sources

We may receive personal data from trusted third-party sources, including:

Financial institutions and payment processors
Fraud prevention agencies and credit bureaus
Regulatory authorities and compliance databases
Publicly available sources (if relevant to risk assessment or verification)

3.5 Device and Technical Information

When you access our website or platform, we may automatically collect:

IP address and browser type
Device type and operating system
Website activity and session timestamps
Geolocation data (if enabled by the user)

3.6 Cookies and Tracking Data

We use cookies and similar technologies to enhance user experience and ensure security. For more details, please refer to Section 7: How Do We Use Cookies and Tracking Technologies?

4. Why Do We Retain Personal Data?

PAYPERFEX retains personal data to fulfill regulatory requirements, maintain service integrity, and support operational needs. The retention period depends on legal obligations, risk management policies, and business practices.

4.1 Data Retention Period

We retain personal data for the duration of your relationship with PAYPERFEX, plus any additional period required by law or industry standards. The typical retention periods are:

Active Accounts: Data is retained for as long as your account is open.
Closed Accounts: Data is retained for at least 7 years after account closure to comply with financial regulations.
Transaction Records: Retained for 7 years from the date of the transaction.
Fraud Prevention and Risk Management Data: Retained as long as necessary to protect against fraud, financial crime, and security risks.
Legal and Compliance Data: Retained for the period required by applicable laws, including financial and anti-money laundering regulations.

4.2 Deletion and User Requests

Users may request the deletion of their personal data. However, some data may be retained under the following conditions:

To comply with financial, tax, or anti-money laundering laws.
For fraud prevention and risk monitoring.
To resolve disputes or enforce agreements.
For security investigations or regulatory audits.

If you request data deletion and your information is eligible for removal, we will process the request within a reasonable timeframe and confirm deletion where applicable.

4.3 Industry Best Practices for Retention

PAYPERFEX follows industry best practices in data retention, including:

Secure storage of retained data using encryption and access controls.
Periodic review of stored data to ensure continued relevance.
Automated deletion of expired records in compliance with retention policies.
Minimizing data retention beyond necessary legal and operational requirements.

If you have any questions about data retention or deletion, please contact us.

5. How Do We Process and Use Personal Data?

PAYPERFEX processes personal data to deliver secure, compliant, and efficient payment services. Processing includes collecting, storing, analyzing, and sharing data where necessary for service functionality and regulatory compliance.

5.1 Service Operations

We use personal data to:

Create and manage user accounts.
Process transactions, including payments, withdrawals, and refunds.
Verify identity and authenticate users.
Provide customer support and respond to inquiries.
Enable secure access to PAYPERFEX services.

5.2 Risk and Fraud Prevention

PAYPERFEX uses personal data for risk assessment and fraud prevention, including:

Monitoring transactions for suspicious activity.
Verifying account ownership and preventing unauthorized access.
Detecting fraudulent transactions and financial crime.
Applying security measures, such as multi-factor authentication.

5.3 Legal and Compliance Obligations

We process personal data to comply with legal and regulatory requirements, such as:

Anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
Transaction monitoring and financial reporting obligations.
Responding to regulatory audits and law enforcement requests.
Maintaining compliance with financial industry standards.

5.4 Customer Support and Communications

We may use personal data to:

Provide updates about account activity and transactions.
Send security alerts and notifications.
Communicate important changes to our policies and services.
Respond to customer support inquiries and troubleshooting requests.

5.5 Service Improvements and Analytics

PAYPERFEX may analyze user behavior and system performance to:

Enhance service reliability and user experience.
Optimize fraud detection and risk management tools.
Develop new features and improve platform security.
Analyze transaction trends and customer usage patterns.

5.6 Industry Best Practices for Processing

PAYPERFEX follows industry best practices to ensure secure and responsible data processing, including:

Encryption of sensitive data to protect user information.
Minimizing data collection to only necessary information.
Automated fraud detection systems to prevent unauthorized access.
Regular audits and security assessments to maintain compliance.

If you have questions about how we use your personal data, please contact us.

6. Do We Share Personal Data?

PAYPERFEX may share personal data with third parties when necessary for compliance, security, fraud prevention, and service functionality. We do not sell or rent personal data to third parties.

6.1 Regulatory and Legal Requirements

We may disclose personal data when required by law, including:

Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
Responding to subpoenas, court orders, or legal investigations.
Fulfilling tax reporting obligations and regulatory audits.
Cooperating with law enforcement and government agencies.

6.2 Affiliates and Service Providers

We share personal data with affiliates and service providers who assist us in delivering PAYPERFEX services, including:

Payment processors and financial institutions.
Identity verification and fraud prevention services.
Customer support and communication platforms.
Data storage, hosting, and security providers.

All third-party service providers are required to meet strict data protection and security standards.

6.3 Payment Processors and Financial Institutions

To process payments and facilitate transactions, we may share necessary personal data with:

Banks and financial institutions involved in transactions.
Card networks (Visa, Mastercard, etc.) and payment gateways.
Merchants and vendors using PAYPERFEX services.

This sharing is limited to the minimum data required to complete transactions securely.

6.4 Risk and Fraud Prevention

We may share personal data to detect, prevent, and mitigate risks, including:

Reporting suspicious transactions to fraud prevention agencies.
Collaborating with regulatory bodies to combat financial crime.
Sharing data with cybersecurity partners to enhance platform security.

6.5 Business Transfers (Mergers & Acquisitions)

In the event of a corporate merger, acquisition, or sale, personal data may be transferred to the acquiring entity, subject to applicable privacy laws.

6.6 Industry Best Practices for Data Sharing

PAYPERFEX follows industry best practices to ensure secure and responsible data sharing:

Limiting shared data to only what is necessary for a specific purpose.
Ensuring third parties meet strict data protection requirements.
Using secure transmission methods for data exchanges.
Reviewing data-sharing agreements regularly to maintain compliance.

If you have any concerns about data sharing, please contact us.

7. How Do We Use Cookies and Tracking Technologies?

PAYPERFEX uses cookies and similar tracking technologies to enhance user experience, improve security, and analyze platform performance. These technologies help us recognize users, remember preferences, and ensure compliance with security measures.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They enable websites to remember user actions and preferences over time.

7.2 Types of Cookies We Use

Essential Cookies: Required for website functionality, such as secure logins and fraud prevention.
Performance Cookies: Collect anonymized data on how users interact with the website to optimize performance.
Functional Cookies: Store user preferences to enhance the browsing experience.
Security Cookies: Help detect and prevent security threats, including unauthorized access.
Analytics Cookies: Track user activity and interactions for data analysis and service improvements.

7.3 Other Tracking Technologies

In addition to cookies, we may use:

Web Beacons & Pixel Tags: Small graphics embedded in emails or web pages to track engagement.
Local Storage: Browser-based storage used to maintain user preferences.
Session Tracking: Helps maintain secure authentication during a session.

7.4 Managing Your Cookie Preferences

Users can control cookie settings through their browser preferences. Most browsers allow you to:

Block or delete cookies.
Receive alerts when a cookie is stored.
Disable certain types of tracking.

However, disabling cookies may impact functionality and limit access to some features.

7.5 Third-Party Cookies

Some cookies may be placed by third-party service providers, such as:

Payment processors for secure transactions.
Fraud prevention and security services.
Analytics providers for website performance tracking.

7.6 Industry Best Practices for Cookie Usage

PAYPERFEX follows best practices for secure and responsible cookie usage:

Providing transparency about how cookies are used.
Allowing users to adjust cookie settings.
Ensuring compliance with data protection standards.
Using cookies only for legitimate business purposes.

If you have any questions about our use of cookies, please contact us.

8. What Privacy Choices Are Available to You?

PAYPERFEX provides users with control over their personal data. You have the right to access, update, restrict, or delete certain personal data. Below are the privacy choices available to you.

8.1 Access and Correction of Personal Data

You may request access to your personal data and correct inaccuracies by contacting us. We may require identity verification before fulfilling such requests.

8.2 Deletion of Personal Data

You may request the deletion of your personal data, subject to the following conditions:

Data required to comply with legal or regulatory obligations may not be deleted.
Transaction and compliance records are retained for at least 7 years.
Fraud prevention and security records may be retained to protect PAYPERFEX services.

8.3 Opting Out of Marketing Communications

You may opt out of receiving marketing emails by using the "unsubscribe" link in emails or by updating your preferences in your account settings. However, you will continue to receive essential account-related communications.

8.4 Managing Cookie Preferences

You can manage your cookie settings through your web browser. Disabling cookies may affect the functionality of some features.

8.5 Objecting to Data Processing

In certain circumstances, you may object to how we process your personal data, particularly for direct marketing or profiling purposes. If you wish to object, please contact us.

8.6 Restricting Processing of Personal Data

You may request that we restrict the processing of your personal data if:

You contest the accuracy of the data.
The processing is unlawful, but you do not want the data deleted.
We no longer need the data, but you require it for legal purposes.

8.7 Withdrawing Consent

If processing is based on your consent, you may withdraw it at any time. This will not affect the legality of prior processing activities.

8.8 How to Exercise Your Privacy Rights

To request access, correction, deletion, or restriction of your personal data, please contact us. We will process requests in accordance with applicable laws and respond within a reasonable timeframe.

9. How Do We Protect Your Personal Data?

PAYPERFEX implements strict security measures to protect personal data from unauthorized access, loss, misuse, or alteration. We follow industry best practices to ensure data confidentiality, integrity, and availability.

9.1 Encryption and Secure Transmission

We use encryption protocols, including Secure Socket Layer (SSL) and Transport Layer Security (TLS), to safeguard data transmission between users and our servers.

9.2 Access Controls

We enforce strict access controls to protect sensitive data:

Only authorized personnel have access to user data.
Multi-factor authentication (MFA) is required for administrative access.
All access is logged and monitored for suspicious activity.

9.3 Data Storage Security

Personal data is stored on secure servers with advanced security measures:

Servers are located in controlled-access data centers.
Regular security updates and patches are applied.
Data backups are performed regularly to prevent loss.

9.4 Fraud Prevention and Threat Detection

We use advanced fraud detection and cybersecurity tools to monitor and prevent unauthorized access, including:

Real-time monitoring for unusual account activity.
Automated fraud detection systems to block suspicious transactions.
Incident response protocols to address potential breaches.

9.5 Employee Training and Security Policies

PAYPERFEX ensures that employees follow strict security protocols:

Regular cybersecurity training for employees.
Strict policies on handling sensitive customer information.
Background checks for employees with access to personal data.

9.6 Industry Best Practices for Data Protection

We adhere to industry best practices to maintain security, including:

Implementing the principle of least privilege for data access.
Regular penetration testing and vulnerability assessments.
Adopting a zero-trust security model for system access.
Ensuring compliance with financial and regulatory security standards.

9.7 Reporting Security Concerns

If you suspect unauthorized access to your PAYPERFEX account or personal data, please contact us immediately. We will investigate and take necessary actions to protect your account.

10. Can Minors Use Our Services?

PAYPERFEX is committed to complying with applicable laws regarding the protection of minors online. Our services are not intended for individuals under the age of majority in their jurisdiction.

10.1 Age Restrictions

To use PAYPERFEX services, you must meet the legal age requirement in your country or region. This is typically:

18 years or older in most jurisdictions.
Other age requirements as mandated by local laws.

10.2 Verification of Age

We may take steps to verify a user's age, including:

Requesting government-issued identification.
Verifying account holder details with third-party identity providers.
Monitoring transactions for signs of underage use.

10.3 Restrictions on Account Creation

If we discover that an account has been created by a minor:

The account may be suspended or terminated.
Any remaining funds may be returned in compliance with legal requirements.
Parents or guardians may be contacted in cases of fraudulent account creation.

10.4 Industry Best Practices for Protecting Minors

PAYPERFEX follows best practices to prevent minors from accessing financial services:

Implementing identity verification for all account holders.
Blocking known underage users from creating accounts.
Monitoring regulatory changes to ensure compliance with age restrictions.

10.5 Reporting Unauthorized Use by Minors

If you believe a minor has created an account or used PAYPERFEX services, please contact us immediately. We will investigate and take appropriate action.

11. Additional Information

PAYPERFEX is committed to transparency regarding how we handle personal data. Below, we outline important details about privacy policy updates, data breach notifications, and how to contact us.

11.1 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or security practices. When updates occur:

The revised policy will be posted with the "Last Updated" date.
Significant changes will be communicated via email or website notices.
Continued use of our services after changes take effect constitutes acceptance.

11.2 Data Breach Notifications

In the event of a data breach that compromises user information:

We will assess the impact and take immediate security measures.
Users affected will be notified as required by applicable laws.
Regulatory authorities will be informed if necessary.

11.3 Contacting PAYPERFEX

If you have any questions about this Privacy Policy or our data protection practices, you can reach us through the following channels:

Email: support@payperfex.com
Mailing Address:
PAYPERFEX Sp. z.o.o.
ROMANA DMOWSKIEGO, no. 3, room 9
WROCŁAW, POLAND
50-203
Website Contact Form: Click here